Many companies use Microsoft® Office Communications Server 2007 R2 to enrich internal communications. Now e-office WebChat extends those benefits to users of a company’s Web site. Web visitors use the application to initiate a chat with the first available employee in the appropriate department. Companies can inexpensively extend existing infrastructure by using e-office WebChat to offer group online presence and direct communication.
Business Needs
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e-office, based in Houten, the Netherlands, is a software company that helps people communicate, collaborate, and coordinate in easier ways.
As a Microsoft® Gold Certified Partner and Voice Specialized Partner, e-office offers unified communications solutions using Microsoft Office Communications Server 2007 R2. “Our clients have found significant value in Office Communications Server 2007 R2. “It provides an outstanding infrastructure for extending unified communications capabilities unlike any other competitive platforms.”
For example, potential customers visiting a sales-oriented Web site often want to talk to an expert before deciding to buy. Or existing customers may need to speak to a support person in order to solve their problems immediately. But few Web sites offer a chat option; most potential customers have to send an e-mail message and wait for a response.
Some Web sites do offer chat features, where the Web user asks a question that can be directed to someone in the organization. Such functionality, however, requires that the company invest in a separate chat system, rather than build on Office Communications Server 2007 R2.
Conversely, many organizations enjoy the presence features of Office Communications Server 2007 R2—the indicators that somebody may be traveling, in a meeting, or available to talk—and wish they could extend presence beyond the organization. But a visitor to a Web site, initiating a relationship with the company, usually doesn’t have a particular contact in mind. Instead, most visitors want to connect with anyone who has expertise and is available. Thus, e-office sought a more effective way for a Web user to find someone to chat with. More broadly, it hoped to expand the benefits of Office Communications Server 2007 R2 and offer them beyond the organization.
NEW: OCS webchat can now also be integrated in your own business software! Ask for the possibilities. joachim.farla@e-office.com.
1 comment:
Live Chat Application is a powerful tool that helps you talk to your website visitors and convert them into customers.thanks for sharing this valuable article.
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