Business Case Study
Published: February 2009
Microsoft Information Technology (Microsoft IT) used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment (ROI) of unified communications (UC) at Microsoft. The analysis showed that the UC solution was generating an internal rate of return of 240 percent by enabling employees to save more than U.S. $212 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.
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