This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.
This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:
- A script for opening a service call and identifying the problem the user is having
- Information about how to resolve more than 200 common user problems
- Tools and resources for additional troubleshooting
Source: Microsoft Download / Download link (here)