Friday, March 27, 2009

Unified Communications Voice News March 2009

Source: Voice Partner News

UC Voice Sales Training Now Available

The online sales training includes three tutorials designed to help you build credibility and effectively sell Microsoft Unified Communications solutions, specifically voice solutions, to customers. When you complete the series, an assessment is available to verify what you have learned. Passing the assessment helps to meet one of the requirements for the UC Competency Voice Specialization.

To access the Microsoft Unified Communications voice sales training, please click here.

End-User Training Materials Now Available

Microsoft Unified Communications Awareness and Training Materials are now available. See sneak preview of the content here. The final version of The Unified Communications Adoption and Training Kit will be available by end of this month on Office Online at (link is not active now). If you have any requests or suggestion, please e-mail or

RCC and Office Communications Server 2007 R2

Remote Call Control (RCC) is a deployment scenario where an Office Communicator user can monitor and control a desk phone homed on a PBX. Because it lacks scenarios such as soft phone and remote users, RCC does not provide customers with the compelling UC experience for which they are looking. Partners should work with Microsoft to position RCC as a last resort while the customer is migrating to OCS voice. The attached Word document outlines positioning and selling strategy for RCC with OCS R2. Please contact Jamie Stark or Travis Hatmaker if you have further questions.

Qualified Gateways for Office Communications Server 2007 R2

The Microsoft Unified Communications engineering team is working with our hardware partners to qualify PSTN gateways for use in enterprise voice deployments of Office Communications Server 2007 R2 (OCS R2). The following gateways have been qualified so far:

  • AudioCodes Mediant 1000 and Mediant 2000
  • Dialogic 2000 (including the DMG2130 shipped with the Voice Pilot kit)
  • NET VX1200
  • Quintum Tenor DX

You can see a complete list of gateways and qualification status here. Many gateways that were qualified for OCS 2007 R1 are being tested for OCS R2 (It’s up  to the hardware vendor to submit them for qualification.) Please check the site often as gateways are being qualified quickly. An R2-qualified gateway is required to validate an OCS R2 Lighthouse or Voice Pilot project.

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