Thursday, September 11, 2008

Dynamics CRM Integration with Office Communications Server

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In this sample you will work with a server-based messaging bot capable of providing intelligent real time communications to multiple endpoints within an Office Communications Server environment. This bot communicates with customers through an AJAX-based Microsoft Office Communicator Web Access server. Messages are sent through an automated script managed by a Windows Workflow Foundation Sequential Workflow to create an intelligent automated response system.
When a conversation between a customer and the bot is finished, the data that was gathered by the bot is stored in a queue hosted by a Windows Communication Foundation service. This allows live persons to take over the conversation and gather any further desired information. Once the live conversation is complete, the queued data can be sent directly to an active Microsoft Dynamics CRM 4.0 server through a set of Web services.

1 comment:

Michael Dodd said...

Is there any documentation/Source Code available for this integration? I think it's fantastic, but I had to figure it all out on my own...