Tuesday, February 3, 2009

Microsoft Office Communications Server 2007 R2 Attendant

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Office Communications Server 2007 R2 Attendant is an intuitive, integrated call management application that facilitates accurate and rapid call handling and routing for front-line business professionals
Handle high call volumes quickly Typical users of Communications Server Attendant are administrative assistants, team assistants, and receptionists. The application consists of a single full-screen window that lets you view all conversations at once, along with your Contact List. This enables you to follow and prioritize each conversation effectively and, using the consult and transfer features, you can route calls quickly and systematically to the appropriate recipients.
Provide better service to callers Features such as integrated caller history and caller notes provide a context about callers as they appear on your screen. For identified callers, Communications Server Attendant provides such information as their name, title, company and contact annotations. Additionally, configurable call alerts enable you to increase caller context, for example by identifying a repeat caller — someone who has called more than once over a certain time span (30 minutes by default).
Handle calls on someone’s behalf A primary function of Communications Server Attendant is enabling you to accept calls that were targeted at another person, for example an administrative assistant answering a call for the manager. This functionality is highly configurable — you can determine which calls go to the administrative assistant and which calls “break through” to the manager. An administrative assistant can also place calls on behalf of a manager who configures the administrative assistant as a delegate.

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